Red Rock Coffee
Job Benefits, Requirements, and Responsibilities
Red Rock’s staffing goal is to onboard courteous, curious, reliable, pleasant individuals with some customer service experience and train them to become experts in hospitality and drink preparation. To succeed at Red Rock Coffee, staff should be committed to providing customers with excellent service. All staff should be positive, friendly, knowledgeable, and polite.
All Staff Benefits:
Starting wage is Mountain View’s minimum wage, with an increase expected after a probationary period.
Equally-shared tips from each shift.
401k after one month of employment; employer matches up to 6%. Fully vested immediately.
Ongoing paid training and continuing development in coffee preparation.
Free drinks on shift; one free drink per day when not on shift.
Discount on food, beans, and merchandise.
A friendly, neighbor-focused environment.
All Staff Requirements:
Experience in food and beverage preparation or customer service preferred.
Exceptional listening and communication skills.
Ability to work well within a team.
Ability to make decisions and problem solve.
Ability to be flexible and multi-task in a highly demanding and sometimes stressful environment.
Ability to speak and read English fluently.
Ability to walk, bend, stand for extended periods, and lift up to 25 pounds.
Available to work anytime, including mornings, nights, weekends, and holidays.
Commitment to excellent service and customer satisfaction.
Red Rock Cashier
All employees begin as a cashier. The cashier is the face of Red Rock, and is responsible for creating a positive experience for our customers and providing an interface between them and our baristas. Beyond taking customer orders, the cashier is responsible for a myriad of tasks that help to maintain Red Rock operations.
Red Rock Cashier Specific Responsibilities:
Promote an excellent experience for both employees and customers.
Work as part of a fun, high-energy, efficient team in a fast-paced environment.
Welcome customers, answer questions, and accept orders and payments using our Toast point of sale system.
Prepare and serve drip coffee, food, tea, iced coffee and tea, and Italian sodas to customers.
Grind coffee beans, brewing coffee and tea, and serving items to customers.
Sell coffee and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
Clean and restock work and dining areas, empty trash and sanitize equipment and utensils.
Take inventory and replenish items in display cases, at tables, or behind the counter.
Have a clear knowledge of all inventory items.
Bus, wash, and sanitize dishes.
Make whipped cream, syrups, and other support tasks.
Complete checklist items along with co-workers at the end of the shift.
Provide assistance with special events, catering orders, and miscellaneous tasks.
Adhere to all food safety regulations and quality controls.
Red Rock Floater
Cashiers may also be scheduled for floater shifts. The floater is responsible for supporting the rest of the team so that cashiers can take orders and baristas can make drinks without leaving their posts to do other tasks. The Floater is also responsible for the following:
Red Rock Floater Specific Responsibilities:
All Cashier Responsibilities
Brew batch coffee at a pace that ensures coffee is always available.
Bus, wash, and restock dishes efficiently. Baristas should not run out of cups. Cashiers should not run out of plates.
Brew iced coffee and tea, make syrups, and prepare whipped cream as needed.
Keep the dessert case stocked with items appropriate for the time of day.
Keep cups, the condiment bar, and the drink case well-stocked.
Answer phone calls.
Provide assistance with special events, catering orders, and miscellaneous tasks.
Cover cashier breaks.
Red Rock Barista
A Barista is expected to perform all of the duties described in the Cashier and Floater job descriptions at an exceptional level. The Barista is also responsible for the following:
Barista Specific Responsibilities:
Demonstrate advanced knowledge of his/her craft as demonstrated by passing a practical drink test.
Know the recipes for all drinks on the Red Rock menu.
Know how to properly modify dose and grind to achieve a great shot.
Make every drink at the best quality with high attention to detail.
Keep the bar and workstation area clean: grounds swept up, spills wiped up, milk capped and on ice, etc.
Minimize espresso and milk waste.
Notify management in case of any equipment problem or low supplies.
Select coffee to be brewed and rotating new coffee out after no more than 40 minutes.
Answer all customer questions and problems regarding coffee and other bar drinks.
